Read the report on this implementation on our web site – QCDSM at Fuller Cosmetics 2014
No matter whether it is the food industry, Auto, Golf, Fertiliser or Cosmetics industry, QCDSM is applicable in all industries simply because it enables all employees to become the drivers of increased productivity and efficiency. The QCDSM Systems provides the opportunity through the application of Lean Principles of Management and Manufacturing throughout the organisation using the unique method of what is called Green Room meetings. Daily or weekly depending on the department, the people meeting to discuss their results. These are displayed on Charts in their various ‘Green Rooms’ and the data on the charts is used to encourage Ideas and Suggestions on how to deal with the issues revealed. This process of direct information, feedback from the ‘experts’ and continual improvements resulting from their input, is fundamental to the Lean process.
But, the implementation process is unique to QCDSM. The first step of the process is encapsulated in a 3 day seminar known as Try Z. (Trail Zero!) Borrowed from the motor industry, the seminar demonstrates how the principles of QCDSM works through the direct involvement of the participants. This is key to ensuring that the implementation process is effective in that the key players who will lead the set up in the company, emerge from the seminar with a strong understanding of how the process works and its results. (See our section on the web page, Try Z Seminars.)
Thus the Fuller Beauty Cosmetic company in Mexico City implemented QCDSM.
The company has a product range of over 9000 items and sells worldwide. Part of the Tupperware Company, they have introduced some important aspects of Lean already. This comprises a Safety process that is inclusive of all employees, to the recognition of achievements, to daily meetings and some visual measurements. The company was looking for a process that would not only incorporate what they were already doing but would bring it all together in a holistic system which would be used companywide. Their choice was the QCDSM process.
Here are some examples of what they have achieved thus far:
Displayed prominently outside the main entrance into the building, the Green PostIt notes describe where the accident occurred, the description of the accident and the date. Unique, innovative and very practical – perhaps a ‘continuous improvement’ detail for others!’
The need to recognise achievement is also a fundamental principle of the Lean process. This must be spread across the company and many companies are doing this already. Here is what Fuller are doing for their Sales people.
Finally, first impressions, especially for a Cosmetic company, are essential. This is their reception area:
In this environment, any ‘system’ that would bring all the elements of Lean together would need to have a starting point. Fuller was very aware of this and on December 15th to 17th 2014, 23 of their key people began the Try Z Seminar.
In many instances this methodology was completely to new to them. Therefore it was very satisfying to observe how after the first few hours of the 3 day course, the understanding and the enthusiasm of this group was demonstrated by their achievements. After all Administration personnel combined with manufacturing and management people had to come to terms with building 15 plastic model car units made up of 68 different parts in a specified amount of time – three times – with minimal defects must have been a challenge. But with the enthusiasm of these Mexican people with their strong communal approach and support, they achieved their targets. Here are some of the results of this effort.
This same group were presented with the principles of the Green Room meeting process that was needed to transfer their experience in the seminar to the real life of their departments and the subsequent one on one coaching in selected departments completed our visit to the company. The coaching involved how to post the data of Customer Concers and Defects Received etc. onto the charts that would be displayed in the Green Rooms.
Early in the New Year, 2015, they will begin their journey. We wish them well and will be ‘holding their hands’ as it were at their beginning.
Here are some of their results:
(Pictures are being processed and will be posted shortly.)